You are having problems connecting your computer to your college's network, so you call the IT help desk. This is a customer-______________ CRM application.
A) Directing
B) Facing
C) Interacting
D) Touching

Question

Quizplus · Accepted Answer

The correct term is "customer-facing," which refers to applications or tools designed for direct interaction with customers. In this context, the CRM application is used to manage the college's interactions with its students (the customers), including IT support.

You Are Having Problems Connecting Your Computer to Your College's