To Receive ISO Certification, Companies Must ___ and ___

To receive ISO certification, companies must ___ and ___.

A) undergo extensive managerial training; be approved by the Management Development Institute
B) receive governmental approval to apply for the certification exam; have at least 90% of the employees pass the certification exam
C) refine and upgrade quality in all operations; undergo a rigorous assessment by outside auditors to determine if quality standards are met
D) apply for membership in the International Society for Operations (ISO) ; receive approval from the ISO membership committee
E) increase sales for three years in a row; decrease customer complaints in each year