CRM goes back to old technologies to enhance customer service since most customers have had enough of new technologies and the problems associated with them.

Question

Quizplus · Accepted Answer

The statement is not entirely accurate. While it is true that some customers may have had negative experiences with new technologies, it is not accurate to say that CRM is solely relying on old technologies. In fact, many companies are leveraging new technologies such as artificial intelligence and chatbots to enhance their customer service. The focus of CRM is more about understanding and meeting the needs of customers, regardless of the technology used.

CRM Goes Back to Old Technologies to Enhance Customer Service