In today's world, Americans find that their customer service call is answered in Ghana, their CAT scan read by a radiologist in India, and their tax return prepared by an accountant in the Philippines. This has become possible primarily due to ___.
A) collectivism
B) the glass-ceiling effect
C) regional trade agreements
D) globalization
E) distributed leadership

Question

Quizplus · Accepted Answer

Globalization has enabled the movement of goods, services, and information across borders, making it possible for companies to operate globally and outsource jobs to other countries where labor is cheaper. This has led to the scenario where Americans find that their customer service call is answered in Ghana, their CAT scan read by a radiologist in India, and their tax return prepared by an accountant in the Philippines.

In Today's World, Americans Find That Their Customer Service Call