___ identifies alternative courses of action to take when things go wrong.
A) internal benchmarking
B) contingency planning
C) external benchmarking
D) goal setting
E) staff planning

Question

Quizplus · Accepted Answer

Contingency planning involves identifying alternative courses of action to take when things go wrong or when certain events occur. Internal benchmarking is a process of comparing a company's performance to its own previous performance, while external benchmarking is a process of comparing a company's performance against that of other companies in the same industry. Goal setting and staff planning are different processes altogether.

___ Identifies Alternative Courses of Action to Take When Things