Managers May Choose Different Integrative Devices for Resolving Conflicts Between

Managers may choose different integrative devices for resolving conflicts between individuals or groups. Which of the following is not one of these integrative devices?

A) Using liaison personnel, special task forces, cross-functional teams, or a matrix organization to change interaction patterns and assist in conflict management.
B) Changing reward systems to reduce competition among individuals and groups for rewards.
C) Changing the people by replacing or transferring one or more of the conflicting parties.
D) Policies and procedures may be used to direct behaviour in appropriate ways.
E) Training in interpersonal skills can help prepare people to work more effectively in conflict situations.