Nancy, a plant manager, received a directive from corporate headquarters to examine possible ways for redesigning work processes to improve plant productivity. Knowing this would be a "hot button" issue with plants workers, Nancy needs to communicate this news to them as effectively as possible. Which communication approach should Nancy use?
A) oral communication
B) written communication
C) non-verbal communication
D) delegate the task to a lower-level manager
E) non-verbal then written communication

Question

Quizplus · Accepted Answer

Since this is a "hot button" issue with plant workers, it is important to use a communication approach that allows for immediate feedback and clarification. Oral communication allows for discussion and questions to be answered in real-time, which can help alleviate employee concerns and ensure that everyone is on the same page. It also provides an opportunity for Nancy to directly address any resistance or pushback from employees.

Nancy, a Plant Manager, Received a Directive from Corporate Headquarters