Which of the following statements about decision making in a crisis is true?
A)In crises, managers should make decisions only after taking all of the details into account.
B)An effective plan for crisis management should include communication actions.
C)In crises, managers should avoid making decisions under pressure.
D)It is not imperative to include crisis management on the management's agenda.
E)Crises result in negative outcomes and cannot provide benefits to a company.

Question

Quizplus · Accepted Answer

An effective plan for crisis management should include communication actions such as who will communicate information, the method of communication, and the timing of communication. It is important to keep stakeholders informed and maintain trust in the company. The other statements are not true. Managers may need to make decisions quickly but should still consider as much information as possible. Avoiding decisions can be detrimental in a crisis. Crisis management should be a priority for management and crisis situations can provide opportunities for the company to show its abilities and strengths.

Which of the Following Statements About Decision Making in a Crisis