A company purchases a new computer system for the purpose of streamlining the processing of customer orders.The company's objective is to decrease processing time so that 98% of all orders are shipped within 24 hours of being received.After operating with the new system for three months,the company was shipping 92% of all orders within 24 hours.This situation is an example of a __________.
A)Performance opportunity.
B)Ethical situation.
C)Performance deficiency.
D)Work process weakness.
E)Planning weakness.

Question

Quizplus · Accepted Answer

The company's objective was to ship 98% of all orders within 24 hours, but they were only able to ship 92% of orders within that timeframe after three months of using the new system. This represents a performance deficiency, as the company did not meet its stated goal. The other answer choices (performance opportunity, ethical situation, work process weakness, planning weakness) do not accurately reflect the situation described.

A Company Purchases a New Computer System for the Purpose