Focusing each person and the entire system on meeting customer needs and expectations is a major purpose of __________.
A)Cultural management.
B)Corporate social responsibility.
C)Process reengineering.
D)Mechanistic organization design.
E)Bureaucracy.

Question

Quizplus · Accepted Answer

The purpose of process reengineering is to focus on meeting customer needs and expectations by improving processes and eliminating inefficiencies. Cultural management, corporate social responsibility, mechanistic organization design, and bureaucracy may all play a role in achieving this purpose, but they are not as directly focused on meeting customer needs and expectations as process reengineering.

Focusing Each Person and the Entire System on Meeting Customer