Which of the following characteristics does NOT accurately describe the process of total quality management?
A)Making quality principles a part of the organization's strategic objectives.
B)Applying quality principles to all aspects of operations.
C)Committing the organization to continuous quality improvement.
D)Striving to meet customers' needs by doing things right the first time.
E)Committing the organization to the use of self-managing work teams.

Question

Quizplus · Accepted Answer

The use of self-managing work teams is not an essential characteristic of total quality management, although it may sometimes be employed as a tool for quality improvement. The other four choices accurately describe the process of total quality management.

Which of the Following Characteristics Does NOT Accurately Describe the Process