The term total quality management is used to describe the process of __________.
A)Training managers to monitor quality and then making them responsible for overall quality in their areas of responsibility.
B)Managing with an organization-wide commitment to continuous improvement,product quality,and customer needs.
C)Reducing the need for quality inspections by training employees to be quality conscious.
D)Producing holistic work environments.
E)Designing and manufacturing quality products.

Question

Quizplus · Accepted Answer

Total quality management is a management philosophy that involves an organization-wide commitment to continuous improvement in all aspects of the organization's operations, with a focus on meeting customer needs and producing high-quality products or services. It involves a systematic approach to quality improvement that involves all employees at all levels of the organization, with a focus on identifying and eliminating sources of defects and errors, and continuously improving processes and systems. Training managers and employees and reducing the need for quality inspections are components of total quality management, but they are not the defining characteristics of the process. The goal of total quality management is to create a holistic work environment that is focused on meeting customer needs, improving quality, and achieving the organization's goals.

The Term Total Quality Management Is Used to Describe the Process