Sequel Lifestyle Hotels doesn't use a customer call centre,resulting in an annual savings of $150,000.Instead the company encourages guests to make their own bookings online or to directly e-mail employees.Sequel Lifestyle Hotels accomplishes the above activity by embracing __________.
A)work processes
B)technology
C)workflow
D)production
E)customer satisfaction

Question

Sequel Lifestyle Hotels doesn't use a customer call centre,resulting in an annual savings of $150,000.Instead the company encourages guests to make their own bookings online or to directly e-mail employees.Sequel Lifestyle Hotels accomplishes the above activity by embracing  __________.
A)work processes
B)technology
C)workflow
D)production
E)customer satisfaction

Quizplus · Accepted Answer

Sequel Lifestyle Hotels is able to eliminate a customer call centre and achieve cost savings by utilizing technology to allow guests to book online or directly email employees.

Sequel Lifestyle Hotels Doesn't Use a Customer Call Centre,resulting in an Annual