As the ratio of arrival rate to service rate is increased, which of the following is likely?
A) Customers move through the system in less time because utilization is increased.
B) Customers move through the system more slowly because utilization is increased.
C) Utilization is decreased because of the added strain on the system.
D) The average number in the system decreases.
E) None of the answer choices is correct.

Question

Quizplus · Accepted Answer

As the arrival rate increases in comparison to the service rate, the utilization of the system increases. This means that the system is under more strain, and customers have to wait longer before they are attended to. Therefore, customers move through the system more slowly when the arrival rate exceeds the service rate.

As the Ratio of Arrival Rate to Service Rate Is