The use of different hotel rates for different classes of customers is known as revenue management.

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Revenue management is the practice of using different prices or rates for different customer segments in order to maximize revenue. This can involve adjusting prices based on demand, time of year, or other factors. By using revenue management strategies, hotels can sell rooms at the highest possible rate to customers who are willing to pay more, while also offering discounted rates to customers who are price-sensitive.

The Use of Different Hotel Rates for Different Classes of Customers