Which strategy for competitive advantage involves improving the manner in which an organization executes its internal business processes?
A) cost leadership
B) differentiation
C) innovation
D) operational effectiveness
E) customer-orientation

Question

Quizplus · Accepted Answer

Operational effectiveness involves improving internal processes and increasing efficiency to gain a competitive advantage. This strategy focuses on improving the way an organization performs its operations and delivering products or services to customers. Cost leadership and differentiation strategies may also involve operational effectiveness, but they typically focus on pricing or product features rather than internal processes. Innovation and customer-orientation are different strategies altogether.

Which Strategy for Competitive Advantage Involves Improving the Manner in Which