The most important benefit of knowledge management systems is:
A) They improve customer service.
B) They make best practices available to employees.
C) They enable the organization to retain scarce knowledge when employees retire.
D) They improve employee morale.
E) They make product development more efficient.

Question

Quizplus · Accepted Answer

Knowledge management systems make best practices available to employees, helping to improve processes and overall performance. While the other benefits listed may also be true, improving access to best practices is arguably the most significant benefit of a knowledge management system.

The Most Important Benefit of Knowledge Management Systems Is