Properly designed CRM systems provide a single, enterprise wide view of each customer.
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Verified
Q11: CRM means that a company should interact
Q12: Sourcing from external suppliers occurs in the
Q13: Operational CRM systems support the front-office business
Q14: Supply chain visibility is the time between
Q15: Collaborative CRM systems provide interaction with customers
Q17: Sales force automation is a customer-facing application.
Q18: Modern organizations are concentrating on their core
Q19: Today, customers are becoming increasingly powerful.
Q20: Open-source CRM software doesn't have as many
Q21: The push model begins with a forecast.
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