When a company experiences excessive technical and process standardization that limit the flexibility of business units, or frequent exceptions to the standards that increase costs and limit business synergies, this is often the result of senior management failing to answer the question:
A) Which IT capabilities should be companywide?
B) How much should be spent on IT?
C) Which business processes should receive our IT dollars?
D) Whom should we blame if an IT initiative fails?

Question

Quizplus · Accepted Answer

Excessive standardization and frequent exceptions indicate a lack of clear companywide IT capabilities. Senior management must answer the question of which IT capabilities should be standardized across the entire company to promote flexibility and reduce costs.

When a Company Experiences Excessive Technical and Process Standardization That