Delivering value at one level in an organization may actually conflict with optimizing value at another level.

Question

Quizplus · Accepted Answer

This statement is true. In many organizations, different levels have different goals and objectives, and optimizing value at one level may not align with optimizing value at another level. For example, a manager may prioritize maximizing profits for the department, while an employee may prioritize providing high-quality customer service, which could result in conflicting actions.

Delivering Value at One Level in an Organization May Actually