Positive perceptions of IT must be built by addressing
Four layers of business need:
A) competence, credibility, relationships, and trust.
B) competence, profit, relationships, and trust.
C) competence, profit, interest, and trust.
D) competence, interest, relationships, and profit.

Question

Quizplus · Accepted Answer

Competence refers to the ability of the IT department to deliver quality services and solutions. Credibility is built when the IT department meets business objectives and shows its value. Relationships refer to how well the IT department interacts and communicates with other departments in the organization. Trust is built when the IT department is consistent and reliable in meeting the needs of the business. All four layers are important in building positive perceptions of IT, but A is the best choice as it covers all the necessary elements for building positive perceptions.

Positive Perceptions of IT Must Be Built by Addressing