When IT service levels and systems availability are clearly outlined for all production systems in an organization, this is an example of:
A) establishing investment boundaries.
B) outlining the role of technology for the organization.
C) reinforcing the role of standards.
D) lowering the cost of development and maintenance.
E) establishing expectations.

Question

Quizplus · Accepted Answer

When IT service levels and systems availability are clearly outlined, it establishes expectations for the performance of technology systems within the organization. This ensures that stakeholders understand what to expect and can plan accordingly, improving overall efficiency and reducing error rates.

When IT Service Levels and Systems Availability Are Clearly Outlined