The utility IT function delivery stage seeks to differentiate the organization in the marketplace.
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Q3: While some IT functions are well defined
Q4: All IT functions mature and evolve in
Q5: Insourcing involves IT personnel that are brought
Q6: IT capabilities represent the specific activities that
Q7: The most commoditized IT function is hardware
Q9: Network services, server farms, storage capacity and
Q10: Public utilities operate in competition with other
Q11: In-house IT staff should always be assigned
Q12: The Business Analysis function acts as a
Q13: The Data Center Operations function manages all
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