Which of the following statements is the best closing statement for a claim message?
A) "You must resolve my problem by May 22, or I will report you to the Better Business Bureau."
B) "It would be extremely difficult for me to recommend you to others after this incident."
C) "I would be thankful if you could solve this problem by Monday."
D) "On the basis of my experience with your inferior product, I demand a refund."
E) "You have been extremely disappointing in meeting your claims of prompt delivery."

Question

Quizplus · Accepted Answer

Option C is the best closing statement for a claim message as it is polite, clear and expresses an expectation in a thankful tone. Option A and D are aggressive and could damage the business relationship. Option B is negative and does not suggest any solution. Option E is accusatory and does not provide any specific request or expectation.

Which of the Following Statements Is the Best Closing Statement