Additional Case 13.1
The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers.
-Refer to Additional Case 13.1.David is concerned that his remote customer service representatives are spending too much time with personal e-mails.David wants to set up a system to monitor employee e-mails.Such an action would most likely:
A) involve a federal privacy violation against Devlin.
B) be within the legal rights of Devlin.
C) require an official court order.
D) require employee permission.

Question

Quizplus · Accepted Answer

As an employer, Devlin has the legal right to monitor employee e-mails as long as they have provided prior notice to employees and have a legitimate business reason for doing so. However, it is important for Devlin to ensure that their monitoring practices comply with federal and state laws and do not violate employee privacy rights. Devlin should also consider implementing a clear e-mail policy that outlines acceptable use and sets expectations for employees.

Additional Case 13.1 the HR Department at Devlin Enterprises Has a Variety of a Variety