Which of the following is one of the key elements that makes the current business landscape different from those of the past?
B) technological change
D) cost competitiveness
Which of the following statements is true of globalization?
A) It fails to involve smaller firms.
B) It encourages the maintenance of the status quo.
C) It does not create threats to anybody.
D) It does not allow employees to provide services although most economies have become very efficient at producing physical goods.
E) It represents that a company's talent can come from anywhere.
Which of the following statements about the Internet is true?
A) The Internet always makes things easier.
B) The Internet is a virtual marketplace and speeds up globalization.
C) The Internet's impact is felt only at the level of businesses as a whole and not by individual employees.
D) The Internet does not create threats as competitors capitalize on new developments.
E) The Internet compels people to respond to e-mail messages immediately.
______ is the goodwill stemming from social relationships.
A) Social empathy
B) Social capital
C) Emotional intelligence
D) Emotional capital
E) Empathetic goodwill