When a customer service manager works to defuse a situation with an irate customer, which managerial role is he or she taking on?
A) liaison
B) disturbance handler
C) negotiator
D) resource allocator
E) leader

Question

Quizplus · Accepted Answer

The customer service manager is taking on the role of a disturbance handler by working to defuse the situation with the irate customer.

When a Customer Service Manager Works to Defuse a Situation