Guidelines for writing an adjustment include
A) taking blame for the problem.
B) expressing regret for the problem.
C) avoiding timelines for results unless company lawyers are involved.
D) All of the above are correct.

Question

Quizplus · Accepted Answer

Expressing regret for the problem is a key guideline for writing an adjustment. It acknowledges the customer's dissatisfaction while maintaining a professional tone. Taking blame can be legally risky, and providing timelines for results is generally encouraged to manage expectations, not avoided.

Guidelines for Writing an Adjustment Include