__________ is used in planning situations that involve much uncertainty, like that of IT in general and e-commerce in particular.
A) Key performance indicators KPIs)
B) Scenario planning
C) Critical success factors CSFs)
D) Balanced scorecard

Question

Quizplus · Accepted Answer

Scenario planning is a strategy used in planning situations where there is a lot of uncertainty about the future. In scenarios planning, multiple potential scenarios are created with different future outcomes that could occur based on a variety of factors. This approach is particularly useful in the fields of IT and e-commerce where there is often a lot of uncertainty about what the future holds. Key performance indicators (KPIs), critical success factors (CSFs), and balanced scorecards are all tools used to measure and track success, but they are not specifically designed for uncertain planning situations.

__________ Is Used in Planning Situations That Involve Much Uncertainty