Business service management is an approach for linking __________ or metrics of IT to business goals to determine the impact on the business.
A)key performance indicators (KPIs)
B)critical success factors (CSFs)
C)scorecards
D)financials

Question

Quizplus · Accepted Answer

Business service management is focused on linking IT metrics such as key performance indicators (KPIs) to business goals to determine the impact on the overall business. While critical success factors (CSFs), scorecards, and financials may also be used in business service management, they are not the primary focus or method for linking IT to business goals.

Business Service Management Is an Approach for Linking __________ or Metrics