Performance improved significantly at 1-800-Contacts after the company invested in __________ that enabled call center operators to monitor their performance as often as every 15 minutes.
A)semiautomatic business processes
B)dashboard reporting tools
C)private networks
D)social networks

Question

Quizplus · Accepted Answer

Dashboard reporting tools enabled call center operators at 1-800-Contacts to monitor their performance as often as every 15 minutes, leading to significant performance improvements.

Performance Improved Significantly at 1-800-Contacts After the Company Invested in __________