How has Web 2.0 affected people's attitudes toward the way they want businesses to interact with them?
A)Customers expect businesses to use Web 2.0 capabilities to satisfy their needs.
B)Customers have lower expectations for a company's character,ethical behavior,and privacy protection.
C)Customers' attitudes have not changed because they've seen little change in the past after the use of other technologies.
D)Customers are not aware of Web 2.0 potential and,therefore,have no attitude about it.

Question

Quizplus · Accepted Answer

Web 2.0 has given customers more power in dictating how they want to interact with businesses. With the availability of social media, online reviews, and personalized content, customers now expect businesses to use Web 2.0 capabilities to satisfy their needs. This has ultimately led to a shift in power from businesses to customers, as businesses must now adapt to meet the changing expectations of their customers.

How Has Web 2