Which of the following is the most accurate statement regarding managers in today's world?
A) There is a greater need for customer focus than ever before.
B) Managers are found almost exclusively in large corporations that have more than 500 employees.
C) Managers are found almost exclusively in for-profit organizations.
D) More than half of today's managers are women.

Question

Quizplus · Accepted Answer

A) Organizations need customers. Without them, most organizations would cease to exist. Yet, focusing on the customer has long been thought to be the responsibility of marketing people. "Let the marketers worry about the customers" is how many managers felt. We're discovering, however, that employee attitudes and behaviors play a big role in customer satisfaction.

Which of the Following Is the Most Accurate Statement Regarding