How does jumping to conclusions affect the communication process?
A) Jumping to a conclusion causes the speaker to stop speaking because he or she sees no reason to carry on to a listener who already knows what is being said.
B) Jumping to a conclusion causes the listener to stop listening because he or she has already formed a view of what the speaker is attempting to express.
C) Jumping to a conclusion causes the listener to feel shortchanged because he or she is not hearing the entire message.
D) Jumping to a conclusion causes the speaker to feel nervous because he or she feels obligated to expand on his or her basic message.

Question

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B) Jumping to conclusions short circuits the communication process. The listener feels that he or she knows what the speaker is trying to express. Thus, instead of listening, the listener tunes out and, in the process, often misses the actual message that the speaker is trying to express.

How Does Jumping to Conclusions Affect the Communication Process