When you call United Airlines for a reservation on a toll-free number and get a response from an operator in Mumbai,this is an example of:
A) anti-globalization.
B) global marketplace.
C) multilingual expression.
D) discrimination.
E) E-ticketing.

Question

Quizplus · Accepted Answer

This scenario represents the global marketplace, which is characterized by international companies and businesses that operate across national borders. In this case, United Airlines has outsourced its call center operations to Mumbai, India, where a local operator is answering calls from customers in the United States. This demonstrates how globalization has changed the way companies operate and interact with customers, regardless of their physical location.

When You Call United Airlines for a Reservation on a Toll-Free