Communication with an external audience should be undertaken with careful attention to both content and tone because _____.
A) front-line employees now have a higher level of decision-making power
B) new media are increasing the need for employees with social intelligence
C) external audiences tend to have low literacy
D) such messages can be regarded as public-relations messages, conveying a certain image of the company
E) communicating with external audiences is far more important than communicating with internal audiences

Question

Quizplus · Accepted Answer

Communication with an external audience can be viewed as a form of public relations, which can shape the image and perception of the company. Therefore, the content and tone should be carefully crafted to effectively communicate the desired message and image to the external audience.

Communication with an External Audience Should Be Undertaken with Careful