Which of the following statements best illustrates the you-viewpoint?
A) I see that your credit is weak, so we can sell to you on a cash-only basis.
B) We are delighted to announce our company's financial gain for the last fiscal year.
C) Your refund has been approved, and your account will be credited with the amount.
D) I am happy to report that your proposal was accepted.
E) We are writing to request your assistance.

Question

Quizplus · Accepted Answer

This sentence is focused on the customer and their situation. It informs the customer that their refund has been approved and their account will be credited, addressing them directly. This uses the "you-viewpoint," which is more effective in communicating with customers.

Which of the Following Statements Best Illustrates the You-Viewpoint