In terms of effective phone procedures, when a person initiates a phone conversation, he or she must _____.
A) dominate the conversation
B) state the purpose of the call only after a period of time has elapsed
C) use the listener's time efficiently by sticking to the point
D) get the point across even if it requires interrupting the speaker
E) speak only when the listener asks him or her a question

Question

Quizplus · Accepted Answer

When initiating a phone conversation, it is important to use the listener's time efficiently by sticking to the point. This shows respect for the listener's time and helps ensure that the conversation is productive. Dominating the conversation or interrupting the speaker is not effective and can lead to misunderstandings. Stating the purpose of the call early on is also important, but it should be done in a concise and clear manner. Waiting for the listener to ask questions may not be the most efficient way to convey important information.

In Terms of Effective Phone Procedures, When a Person Initiates