Following a customer's order from an e-commerce site, merchants scramble to find products to be shipped, pack them, arrange for delivery, collect payment and handle returns of unwanted or defective products. These activities are collectively known as ______________________.
A) e-Commerce infrastructure
B) e-Payment
C) Order fulfillment
D) e-Billing

Question

Quizplus · Accepted Answer

The process described in the question is that of order fulfillment, which refers to the series of activities involved in executing an order and ensuring that it is delivered to the customer. Options A, B and D are related to different aspects of e-commerce but do not specifically cover the entire process of order fulfillment.

Following a Customer's Order from an E-Commerce Site, Merchants Scramble