Business service management is an approach for linking __________ or metrics of IT to business goals to determine the impact on the business.
A) Key performance indicators KPIs)
B) Critical success factors CSFs)
C) Scorecards
D) Financials

Question

Quizplus · Accepted Answer

Business service management uses key performance indicators (KPIs) to measure the performance of IT services and how they impact business goals. Critical success factors (CSFs) are also important, but they are more broadly focused on the factors necessary for achieving success in a particular area, rather than specific metrics for measuring performance. Scorecards and financials may be used as part of the measurement process, but they are not the primary focus of business service management.

Business Service Management Is an Approach for Linking __________ or Metrics