In high-performance work systems,
A)previously established boundaries between employees and customers remain intact.
B)managers and employees work together,while vendors and suppliers work independently.
C)line employees are trained to specialize in individual tasks.
D)employees do not communicate directly with suppliers and customers.
E)line employees interact frequently with quality experts and engineers.

Question

Quizplus · Accepted Answer

In high-performance work systems, line employees interact frequently with quality experts and engineers to improve their performance and the quality of the product or service they provide. This approach to work systems emphasizes collaboration, communication, and the development of a skilled and empowered workforce. The other choices are not accurate descriptions of high-performance work systems.

In High-Performance Work Systems