Which of the following is the first step in a return on investment (ROI)analysis?
A)Determining the training costs
B)Calculating the total savings
C)Identifying the outcomes
D)Dividing benefits by costs
E)Placing a value on the outcomes

Question

Quizplus · Accepted Answer

The first step in a return on investment (ROI) analysis is to identify the outcomes. This involves defining clear and measurable goals for the training or investment, and outlining the expected results. Once the outcomes have been identified, the other steps in the ROI analysis can be completed, including determining the costs, calculating savings, and placing a value on the outcomes. However, without a clear understanding of the desired outcomes, it is impossible to accurately measure the return on investment.

Which of the Following Is the First Step in a Return