NextGen has received several complaints from customers regarding the company's customer service.Management decides to have the employees take parts and demonstrate how they handle the complaints.This is known as
A)a focus group discussion.
B)role-play.
C)an interview.
D)job enlargement.
E)a leaderless group discussion.

Question

Quizplus · Accepted Answer

Role-play is a training and development technique in which employees act out different scenarios to simulate real-life situations. In this case, the employees will act out how they handle customer complaints, giving management the opportunity to observe, evaluate, and provide feedback on their performance. This exercise can help identify areas for improvement in the company's customer service and provide employees with the opportunity to practice and refine their customer service skills. Focus group discussions, interviews, job enlargement, and leaderless group discussions do not address the specific issue of improving customer service skills.

NextGen Has Received Several Complaints from Customers Regarding the Company's