HRD interventions can be evaluated using a variety of "hard" and "soft" measures.Which of the following would NOT be considered a "hard" measure?
A)immediate,post training,employee survey
B)cost-benefit analysis
C)reduced employee turnover
D)increased customer satisfaction and retention

Question

Quizplus · Accepted Answer

Immediate, post training, employee survey would not be considered a "hard" measure because it is a subjective evaluation and does not involve concrete data or financial calculations. Hard measures typically involve numerical data and can be objectively measured, such as cost-benefit analysis, reduced employee turnover, and increased customer satisfaction and retention.

HRD Interventions Can Be Evaluated Using a Variety of "Hard