Many customer service training programs are based on the idea that:
A)Good service keeps customers coming back
B)Bad service keeps customers challenged
C)Service doesn't matter to customers
D)The customer is responsible for their experience

Question

Quizplus · Accepted Answer

Good service is crucial for building customer loyalty and retention. Customers are more likely to come back and recommend the company to others if they have a positive service experience. Thus, many customer service training programs focus on ways to improve service quality and create a positive customer experience.

Many Customer Service Training Programs Are Based on the Idea