Refer to the Scenario Below to Answer the Questions That

Refer to the Scenario below to answer the questions that follow.
Fred Fryer's Doughnuts (Scenario)
Since the integration of two new stores in Hamilton,Ontario,Fred Fryer's Doughnuts,Ltd.,has recognized that there is a need for reengineering the entire organization.The main need is to install new state-of-the-art kitchen equipment in the seven remaining stores,then dispose of all old equipment to a salvage dealer at three-fourths of the book value,or a loss of $2000 per store.This means that employees will have to be trained to operate the new computer-programmed equipment.Fred is setting up the main store as a training store.Employees from the other stores will train at the main store for the five days that their respective store's equipment is being converted.The regular employees from the main store have the responsibility of instructing the classes or overseeing the installation of the new equipment and testing its operation before that store's employees return from training.The organization is also undergoing implementation of teams to replace the old employee reporting system.Ordering of materials will now be done by an intranet among the stores and the corporate purchasing function.Fred has promised that no one will lose his or her job because of the reengineering changes.He estimates that when the employees get to the computer programming training,as many as 10 percent of the current employees will resign or retire.The planned opening of a new store in Guelph will absorb any "excess" employees due to the efficiency of the new equipment.
-Which method of dealing with the "human side" of the reengineering process focuses on techniques to change people and the nature and quality of their interpersonal work relationships?

A) process redesign
B) organizational development
C) reengineering training
D) job redesign
E) interpersonal skills training