John Hagen,a veteran appliance salesperson,is in an interview with a potential prospect.As the prospect talks about how more people are renting appliances rather than buying them,Hagen replies,"Really? That's interesting.So how many refrigerators do you want to order?" Hagen is most likely engaged in _____ listening.
A) marginal
B) active
C) evaluative
D) routine
E) borderline

Question

Quizplus · Accepted Answer

Marginal listening, the first and lowest level, involves the least concentration. John hears the message from the prospect about appliance rentals, but the message doesn't sink in and he moves forward with asking about the order. The prospect will most likely notice John's lack of attention.

John Hagen,a Veteran Appliance Salesperson,is in an Interview with a Potential