Service performance measures can be used to accomplish all of the following tasks EXCEPT
A)setting acceptable levels of service standards.
B)letting service employees know what is expected of them.
C)signaling to customers that the service organization cares about them.
D)All of these can be accomplished with service performance measures.
E)None of these can be accomplished with service performance measures.

Question

Quizplus · Accepted Answer

Service performance measures are indeed used for setting acceptable levels of service standards, informing employees about expectations, and signaling to customers that their satisfaction is valued. Therefore, all the tasks listed can be accomplished with service performance measures.

Service Performance Measures Can Be Used to Accomplish All of the Following