When using an observational technique,service researchers must protect the customer's privacy.

Question

Quizplus · Accepted Answer

Service researchers must ensure that observing customers does not infringe upon their privacy rights. They should obtain customers' consent before conducting any observations and take measures to keep the data collected confidential. This includes removing any identifiable information and using the data only for research purposes.

When Using an Observational Technique,service Researchers Must Protect the Customer's