Supplementing a service performance to increase customer satisfaction typically
A)involves increasing its divergence.
B)involves increasing its complexity.
C)requires little knowledge of a customer's preferences.
D)does little to help a small service provider to compete effectively with large service providers.
E)has little effect on the efficiency or effectiveness of the frontstage activities of a service performance.

Question

Quizplus · Accepted Answer

Increasing the complexity of a service can enhance customer satisfaction by providing more tailored and comprehensive solutions, which often requires understanding customer preferences and can help small providers compete with larger ones.

Supplementing a Service Performance to Increase Customer Satisfaction Typically